Home Learning Topics Introduction Understanding Quality A definition of quality Functional views of quality The supply chain’s view of quality Frameworks for Quality Management Deming’s 14 points Juran’s planning for quality Crosby’s quality is free The Baldridge Excellence Framework The Gap Framework ISO 9000 SERVQUAL Tools for Quality Management Pareto analysis House of quality Root cause analysis Lean quality methods The six sigma method Total quality management Topics Quality Strategies The voice of the customer Benchmarking Measuring the cost of quality Conclusion Exercise Files Baldrige Excellence Framework Deming’s 14 Points House of Quality ISO 9000 Pareto Analysis The Gap Framework The Six Sigma Method Total Quality Management
